Shipping policy

Shipping Policy

Thank you for shopping at File and Forged! Here is everything you need to know about how we handle orders, processing, and shipping.

1. Order Processing Time

Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a second notification email with tracking information as soon as your order has shipped.
Note: During high-volume periods (such as new drops, holiday sales, or promotional events), processing times may take slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 – 7 business days	Calculated at checkout (or Free over $X)
Expedited Shipping	2 – 3 business days	Calculated at checkout
International Shipping	7 – 21 business days	Calculated at checkout

(Optional: Insert your free shipping threshold above, e.g., "Free Standard Shipping on all US orders over $75.")

3. International Shipping

We offer international shipping to select countries worldwide!

Duties, Taxes & Import Fees: International orders may be subject to import duties, taxes (including VAT), and customs clearance fees once the shipment reaches your destination country. File and Forged is not responsible for these charges if they are applied. They are the sole responsibility of the customer.

4. Order Tracking & Status

When your order ships, you will receive an automated email from us containing a tracking link. Please allow up to 24 to 48 hours for the tracking information to update on the carrier's system.

If you haven’t received your tracking number within 4 business days of placing your order, please contact us at support@fileandforged.com with your name and order number.

5. Address Changes & Incorrect Shipping Info

Please double-check your shipping address at checkout! We process orders quickly to ensure fast delivery times.
If you notice an error in your address, email us immediately at support@fileandforged.com. While we will do our best to update it before fulfillment, we cannot guarantee changes once the order is in processing or shipped.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your order arrives damaged, please take clear photos of the damage and email us within 5 days of delivery at support@fileandforged.com with your order number.
Lost or Stolen Packages: File and Forged is not responsible for lost or stolen packages once confirmed as "Delivered" by the shipping carrier. If your package is missing, please verify the delivery address and contact the carrier directly to file a claim.